Frequently Asked Questions (FAQ)

Ordering & Payments

• Currency Conversion: Prices display in USD, EUR, GBP, AUD, or CAD, but transactions process in JPY. Exchange rates may cause slight discrepancies at checkout.
• Order Cancellations: Submit requests via the Customer Support Portal. Pre-shipment cancellations are subject to approval.
• Shipping Costs: Calculate fees in your cart using the “Estimate Shipping” button before checkout.
• Account Benefits: Save payment methods, shipping addresses, and order history for faster checkout.
• Wish Lists: Save items for future purchases via your account.

Shipping & Delivery

• Processing Time: Orders typically ship within 1–3 business days after payment clearance. Delays may occur for bulk/pre-order items.
• Tracking: Provided for most methods except Economy Air. Delays may arise due to postal service conditions.
• International Shipping: Duties/taxes are the buyer’s responsibility. GST/VAT may apply at checkout for select countries (e.g., Australia, UK).
• Address Changes: Contact support before shipment. No modifications allowed post-dispatch.

Returns & Refunds

• Eligibility: Items must be unused, in original packaging, and returned within 7 days for defects/errors.
• Process: Initiate returns via the Support Portal. Customer covers return shipping unless the error is ours.
• Refunds: Processed within 5–10 business days to the original payment method.

Product Availability

• Pre-orders: Charged upfront; cancellable before release. Combined pre-orders ship only when all items are available.
• Stock Alerts: Use the “Notify Me” feature for restocks (limited availability).

Need Help?

Visit our Help Center or submit a request through the support portal.